Politique de remboursement

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you may contact us at madamecile@gmail.com or by WhatsApp on 59262488 to do the request. 

Damages and issues
Return request can only be made in case of damaged item or issue on item (which exclude wrong purchase). Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item according to the purchase receipt, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at through WhatsApp or by Email.